If you’re like most shoppers, you probably use AliExpress to buy products from China. But if you’re like some of the unlucky shoppers who have had their credit cards stolen, you may want to think twice before using AliExpress. AliExpress is a great resource for finding cheap products, but it’s not always safe to use your credit card on the site. Here are four ways to protect yourself:
- Use a secure login: When you sign up for an AliExpress account, make sure to use a secure login. This means that you’ll need to enter your username and password instead of just your email address and password. You can also choose to create a new password when you sign up.
- Use two-factor authentication: If your account is protected by two-factor authentication, you’ll need to enter both your username and password as well as a code sent to your phone or email address. This will help protect against unauthorized access by hackers who may have access to your login information.
- Don’t leave valuable personal information unprotected: When shopping on AliExpress, don’t leave valuable personal information unprotected like your social security number or bank account number. Instead, save these details for when you’re actually making a purchase on the site.
- Use caution when making payments: If you do decide to make a payment using your credit card on AliExpress, be careful about where and how you make the payment. Make sure that the payment is being made from a safe location and that the transaction is being processed by an authorized merchant (not someone selling fake products). And remember to keep track of any suspicious activity related to your account—including any unusual charges or changes in balance—so that you can report them if necessary ..
If you’re unable to access this feature within the AliExpress app — after updating the app or if you don’t have it installed — please email customer service at [email protected] and ask them to make changes for you, including adding new cards (if applicable) or deleting existing cards.
Other AliExpress information
I’d like to incorporate some of these tips into a blog post I’m writing. Can you let me know if they’re okay to use? Do you have any other suggestions for this topic that might be helpful to readers — like how best to deal with customer support after a dispute arises, or how to report an item that never arrives?
Sure! You are welcome to use anything in the article above. As far as dealing with customer service goes, always keep records of your communication with them and do not fall prey to scammy tactics by saying things like “I don’t need proof.” Always ask for their name and official email address (like [email protected]). This will help you be 100% certain that they’re really with Aliexpress (and not a scammer). And make sure you report the missing item within 20 days of your order being marked as delivered. If it’s been longer than that, your claim may have already expired.
Have questions about anything else dealing with AliExpress, including shipping speeds? How to properly request refunds? Recent updates to the site/app? Post them in the comments below and I’ll do my best to answer your question!
Yes, ad blockers block all ads on sites like AliExpress — which means that your computer can’t load the page and you have to disable your ad blocker in order to browse across AliExpress.
How do I cancel my AliExpress order?
Log into your account and go to My Orders, then click on the Order ID of the item(s) that you want to cancel (check out this page for a guide on how to find your order number). At the top there should be a “request return shipping fee” button with options for various shipping methods. Click that and enter information if necessary, then click request refund/exchange. If it does not appear right away, try again later or email customer service at [email protected] — it can take them up to 24 hours to get back to you.
Yes, if you already have the tracking number for your package. You must contact Aliexpress customer service to do this. Here is their email address: [email protected]
I am in a dispute with my seller. What can I do next?
You should read AliExpress buyer protection policies here and consult their help section here . If that doesn’t answer your question, feel free to ask me! Or go ahead and start a ‘dispute’ within the AliExpress app under “orders.” This option is available to you within the first 20 days of your order.
AliExpress says that standard shipping takes 2-3 weeks, but this can vary depending on where the seller is located and what kind of shipping method they use. If there’s no tracking information showing that it has been delivered after 20 days, contact Aliexpress customer service! You may be able to get a refund or replacement as a result. Ordered something from unverified sellers? Check out my article here.
The only time you will be charged is when your order ships. This means that you can cancel or return an item without any additional charges before it arrives at your doorstep. Note: some sellers do not offer free returns, but AliExpress has a system in place where they refund shipping costs on “defective” items! Check out their full return policy here.
AliExpress is pretty known for having duplicates of items by different vendors showing up next to each other. If this bothers you, make sure to sort by lowest price first.
To edit stored card information, go to the “Manage your cards” page and press “Go to my Alipay”. On this page you can find the necessary options: adding a new bank card and removing a previously linked one.
To remove a payment card from your AliExpress account, open the AliExpress app and tap on Payment Cards in the My Wallet tab. Select “Remove” next to one of the saved payment cards that you want to delete.
To remove your payment method from Google Play, open the Google Play app and navigate to My Account. From there, tap on Payment Methods in the list of cards that appear as you scroll down. Tap Edit to remove the unwanted credit card from your account or Update Card Details to edit any other details about your card being used for purchases.Tap Done when finished making changes.