Yes, you can deregister your Fire TV Stick. To do so, follow these steps:
- Log into your account on Amazon.com and click on the “My Account” link.
- In the “Account Details” section, click on the “Deactivate Device” button.
- Follow the prompts to complete the process and deregister your Fire TV Stick.
Alternatively, call Netflix. They might be able to help you out, since their own system was the one that recognized your Fire Stick as an already-registered device and prevented your from creating a new account with it.
A factory reset can theoretically solve most issues like this – but I wouldn’t recommend doing it unless instructed to do so by support personnel or if all other avenues have been exhausted. It may fix things, especially if the issue seems to be related to some firmware glitch; however, it’s more likely that it would just create additional complications later on. If you’d rather not go into any detail about what the issue is, then stick to the following steps:
If this doesn’t help, then go ahead and do a factory reset (but only if instructed to by support personnel or if all other avenues have been exhausted). A factory reset will not lose any personal information – it just deletes the registration information. Note that you’ll probably need to re-register every device individually after doing a factory reset, since most of them aren’t paired with anything in particular until they’re used for the first time..
Finally, if you’re still having trouble after trying all of the above, and especially if it persists even after a factory reset…
If nothing helps…
To deregister a device:1. Log in to your account on the Content and Devices page within Google Play.2. Click “Devices,” then select the device you want to remove from your list of devices registered for that account by clicking on it, and click “Deregister” at the bottom of this bar.
